Contacting Your Dealer
All questions and concerns regarding your Surron electric vehicle and warranty service should first be directed to your selling dealer. They are responsible for unpacking and preparing the product, and will be in the best position to assist you.
Contacting Surron™
To contact the customer support team at Surron™, you can email or regular mail: DIAN Motors Inc. / Surron Canada 201-228 Hunt Club Road Ottawa, ON K1V 1C1 Tel: 1-888-612-1333 Email: team@surron.ca DIAN Motors Inc. d/b/a Surron Canada (“Surron”) will provide service support to dealers and owners, Monday to Friday, between the times of 9am and 5:30pm Eastern time. Units arriving at your dealership will be packed in a protective container. It is necessary to remove the unit and assemble it following the Assembly Manual provided to dealers. Your dealer will perform this service, and complete a pre-delivery inspection using the Surron checklist, to ensure the unit is ready for you. Your dealer will also record when you take possession of the vehicle, which will act as the start date for this warranty.
Subsequent Owners Registration
If you have purchased the vehicle used, ask for the warranty registration documents, even if there is no warranty remaining. Take it to your local Surron dealer, who will prepare a subsequent owner registration. This keeps our records up to date in the case of a safety related recall or other actions. Subsequent Owner form can be obtained from the Surron website at www.surron.com, or can be requested from Surron dealers.
Who May Use this Limited Warranty?
DIAN Inc. / Surron CANADA extends this Limited Warranty to the consumer who originally purchased the product (“you”) and subsequent purchasers of the product for the remainder of the original Warranty Period.
How Long Is the Warranty Period?
- All Limited Warranty periods are described in the table below (“Warranty Period”). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this Limited Warranty at our discretion, but any changes will not be retroactive.
- Light Bee X (Off-Road) - 12 Months / Unlimited Mileage
- Hyper Bee (Off-Road) - 12 Months / Unlimited Mileage
- Light Bee 2 (Off-Road) - 12 Months / Unlimited Mileage
- Storm Bee F (Off-Road) - 12 Months / Unlimited Mileage
- Ultra Bee (Off-Road) - 12 Months / Unlimited Mileage
What Is Covered by this Limited Warranty?
The Limited Warranty extends to repairs of manufacturing defects occurring within the above Warranty Period timeframe. A manufacturing defect is one which can be traced back to the manufacturing process. These are the only defects covered under the Limited Warranty. The defect may involve defective materials, or it may be a defect in workmanship. If a Recall Campaign is deemed necessary for safety reasons, Surron will initiate a recall campaign to notify owners that their units should be taken to a Surron dealer for repair.
What is NOT Covered by this Limited Warranty?
• Any units having received modification not recommended nor endorsed by Surron are excluded from this Limited Warranty.
• Damage caused by improper or abusive use is excluded from this Limited Warranty.
• Any “wear and tear” parts or consumables that become unusable, including (but not limited to) tires, brake components, drive chain, belt, handle grips, all bearings, all seals, all transmission gear, suspension valving/seals, all sprockets, foot pegs, and seats are excluded from this Limited Warranty.
• Due to storage in cold temperatures being a main factor to battery degradation if the battery charge is allowed to fall below 60%, we reserve the right to, in our sole discretion, exclude battery components from this Limited Warranty for any unit that has passed through a winter period.
• There are specific warnings regarding charging the battery in cold temperatures contained in the Owner’s Manual. Damage to the battery components caused by improper charging is excluded from this Limited Warranty.
• Using the vehicle in deep water can damage expensive electrical components. Such operation is considered improper use of the vehicle and will void the Limited Warranty.
• Damage arising from impact or other accidents while riding and damage arising from fire or theft is excluded from this Limited Warranty.
• Failures due to improper maintenance or lack of servicing are excluded from this Limited Warranty.
What Are Your Remedies Under this Limited Warranty?
With respect to any defective unit accepted for warranty service during the Warranty Period, we will, in our sole discretion, either repair or replace such product (or the defective part) free of charge within a reasonable amount of time. Parts may be repaired or replaced at the discretion of Surron and become the property of Surron. Any additional work that you request will be at your sole expense.
How Do You Obtain Warranty Service? To obtain warranty service, please contact your Surron dealer who sold you the product. If you need help finding a Surron dealer, please contact Surron customer support via e-mail at support@surron.ca or visit www.surron.ca.
Parts Warranty
A warranty period is provided to customers purchasing genuine Surron parts and accessories to be installed on the unit it is designed for. Warranty Claims relating to Surron replacement and optional parts should be directed to the support staff at Surron.
- Service Parts - 180 Days
- Consumables - 10 Days
- "Bolt on" Accessories - 180 Days
Service Maintenance Intervals
Surron recommends that maintenance be performed at the intervals indicated in the Owner's Manual. The cost of this maintenance, whether done within the warranty period or not, is not warrantable and must be paid by the owner.
Storage Procedures
As many products are not used year-round, they require storage during the off-season. Storage procedures for electric vehicles are indicated in the Owner's Manual. The cost of these procedures, whether done within the Warranty Period or not, is not warrantable and must be paid by the owner. Deterioration (especially the battery) caused by improper storage is also not warrantable and must also be paid by the owner. The Owner’s Manual provided with the unit has specific storage procedures, especially regarding battery maintenance. Please refer to the manual for instruction